Skip to main content

Jeremy Smith Named 2018 Outstanding CSR Of The Year In Iowa

By October 12, 2018August 28th, 2019No Comments

CEDAR RAPIDS, IA – The Accel Group, one of Iowa’s largest independent insurance agencies, announced that employee Jeremy Smith has been named the 2018 Outstanding Customer Service Representative of the Year, for the State of Iowa, by The National Alliance for Insurance Education & Research.

To qualify for this top state honor, Jeremy submitted the winning essay on the topic, “In today’s business environment, CSRs are finding that more work is required from a smaller staff pool.  As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service?  In short, how do you do more with less?” Additionally, Mr. Smith was selected for having demonstrated outstanding service and professionalism within the insurance community. He is now one of 28 individuals eligible for the national honor.

“Jeremy was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious National Outstanding CSR of the Year Award,” stated Dr. William T. Hold, Ph.D., CIC, CPCU, CLU, President of The National Alliance.  “He represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service, daily.”

Jeremy began his insurance career as a customer service representative in 2006.  Since starting his insurance career, Jeremy has held positions in sales, human resources, and customer service.  He has been associated with The Accel Group in Cedar Rapids, IA since 2009 in their personal lines department as a Senior Account Manager.  Jeremy earned his CISR designation in 2011, and his CIC designation in 2017.  He also served on the West Bend Mutual Insurance Personal Lines Action Committee from 2015-2019.

“Since joining The Accel Group, Jeremy’s enthusiastic personality and distinctive work ethic have proven invaluable to both clients and colleagues,” stated Tim Gassmann, Partner and CEO, The Accel Group. “Recognizing Jeremy with this prestigious award further acknowledges his hard work and dedication to customer service and professionalism.”

“Jeremy is a great member of our Accel team. He provides excellent customer service and has a great relationship with our policyholders,” added Mike Byl, President, The Accel Group.


The Accel Group

The Accel Group is one of Iowa’s largest home-grown, independent insurance agencies. The company provides individual, business and agribusiness insurance solutions, strategic counsel, employee benefits, financial and risk management services to partners of all sizes. With offices throughout Iowa, the company has been offering insurance and financial services since 1928.

For further information regarding the 2018 Outstanding CSR of the Year Award, contact the National Alliance, P.O. Box 27027, Austin, Texas 78755-2027; 800-633-2165; website: